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Help and Frequently Asked Questions
The frequently asked questions found here are related to the shop as a whole.
What is your standard delivery time?
We aim to get stock items to you within 72 hours. However, non-stock items or other items could be longer. We will provide information and tracking on all deliveries
Where can I find product specific FAQs?
These can be found within the product page under the key features.
Do you deliver items inside the house?
It’s to the nearest access point, as the appliances come on a pallet. You would need two persons to carry the appliances into the home.
What about the guarantee?
Each appliance has its own guarantee. However, when installed with an approved Schiedel or Specflue chimney system, then the appliance and chimney will be guaranteed for 10 to 20 years, depending on the chimney type.
Do you offer installation?
We don’t offer installation, but recommend a HETAS, OFTEC, BPEC installer, or a competent builder / engineer having the installation signed off by BUILDING CONTROL