Feel

DELIVERY

We aim to ship out products within seven working days. We are also happy to take orders and hold stock until you are available to receive – this could be if you are working on a renovation and space is limited, or you are working on a new build with no suitable storage space.

All deliveries will be to the nearest access point, as our appliances are heavy and delivered on a pallet. Therefore, our transport cannot be parked on unsuitable driveways or areas such as gravel paths and narrow access paths.

When receiving delivery, we recommend you have two persons available to take delivery.

GUARANTEE

APPLIANCE GUARANTEE

Please note that the basic Guarantee below applies to the appliance.

• All TermaTech stoves come with a standard 5 year manufacturers warranty. This covers the appliance itself, but excluding parts in the fire chamber.
• All Castle stoves come with a standard 1 year manufacturers warranty. This covers the appliance itself, but excluding parts in the fire chamber.
• All Gainsborough stoves come with a standard 1 year manufacturers warranty. This covers the appliance itself.
• All MCZ pellet stoves come with a standard 2 year manufacturers warranty. This covers the appliance itself.
• All Schiedel stoves come with a standard 1 year manufacturers warranty. This covers the appliance itself.

EXTENDED GUARANTEE

Please note that the Extended Guarantee applies when an approved Schiedel or Specflue chimney is installed by a qualified chimney installation expert.

• If this stove is installed with an approved Schiedel or Specflue chimney system, then the warranty will be extended to 10 years for Schiedel systems.
• If this stove is installed with an approved Schiedel ICID or Schiedel TecnoFlex system then the warranty will be extended to 20 years.
• If this stove is installed with a non-approved flue system, then no guarantee will apply for the system and only the standard manufacturers warranty as shown in the APPLIANCE GUARANTEE section

Please note that this only applies if the system and appliance is regularly maintained by a professional. Any misuse (incorrect fuel, lack of sweeping and cleaning, etc.) means the guarantee won’t apply.

Please register your appliance within 30 days.

APPROVED FLUE SYSTEM GUARANTEE

When the stove has been installed with an approved Schiedel or Specflue flue system, you must register the installation at warranty.schiedel.com – you can do this as homeowner, or the installer can do this on your behalf.

It is important to understand that we cannot be held responsible for any mistakes that occur during the installation process, and we recommend that you thoroughly evaluate the selected installer.

Provided that you comply in full with Your Responsibilities (below) and subject to the Details (below), we guarantee to you that the System (flue system) will be free from defects for whichever is the greater of:

• a period equal to the guarantee period of the appliance to which the system is first connected; or
• 10 years (or 20 years – applicable to ICID and Tecnoflex)

For example, if your System is fitted to an appliance with a guarantee period of 5 years, we will still guarantee your System for 10 or 20 years.

In the unlikely event that the System becomes defective during the guarantee period, we will provide a like-for-like replacement for free (subject to your compliance with Your Responsibilities and subject to the Details). If the same flue is no longer available, we will replace it with a suitable alternative.

YOUR RESPONSIBILITIES

To benefit from our guarantee, you must:

Register your product within 30 days of installation and provide us with any evidence we reasonably request to prove that your System has been fitted by an approved installer or if not, has been signed off by a Building Control Inspector prior to use.

Familiarise yourself with the User Guide and comply with its provisions in full during the lifetime of your usage of the Liner (including by keeping the required records safe). Failure to do so will invalidate any guarantee claim.

DETAILS 

Your guarantee is effective from the date on which your System is installed.

The guarantee extends only to us providing you with a replacement System.  We will pay for the delivery of that replacement to the address you have registered but you are responsible for any costs related to the removal and transit of the defective System and the installation (and any associated costs) of the replacement System and the provision of any necessary ancillary products, fittings or consumables.

The guarantee does not apply to the extent that defects in a System arise as a result of: (1) use of fittings other than approved fittings; (2) any failure to comply with the instructions set out in the User Guide (including those instructions relating to care and servicing of your System); (3) any alteration or repairs you make to it (or are made on your behalf) without our express written permission; (4) any accidental damage suffered during transit or otherwise; (5) any damage to the System that arises as a result of the installation of the System (our guarantee is offered in respect of the System product alone and does not cover the ancillary products or the consumables (such as lip seal gaskets) or the workmanship of any installation services you may obtain from any third party); or, (6) any negligent or other improper use.

If we replace your System under this guarantee, the guarantee period will not be extended.

If you move house, you may transfer the benefit of the remaining period of the guarantee to the new home owner within 3 months of the change of ownership.  It is your responsibility to transfer the guarantee by emailing us at [email protected] and to notify the new owner of the terms of the guarantee (including the new owner’s responsibilities).  A failure to notify us of a transfer within the timescales will invalidate the guarantee.

Where you claim that a System is defective, we reserve the right (1) to carry out any tests on that System, and/or (2) to require access to that System, in both cases to satisfy ourselves that you have complied in full with your responsibilities (including by adhering to the User Guide) and that your claim is valid.  Please cooperate with any reasonable requests we make in this regard.

This guarantee is offered in addition to your legal rights as a consumer.